| 000 | 00499nam a2200169Ia 4500 | ||
|---|---|---|---|
| 003 | EaristPH | ||
| 008 | 240523s2015 xx 000 0 und d | ||
| 020 | _a9781119922988 | ||
| 040 | _cEARIST LIBRARY | ||
| 082 | _aC 658.8 G876 2015 | ||
| 245 | 0 |
_aService management and marketing : _bmanaging the service profit logic / _cGronroos, Christian |
|
| 250 | _a4th ed. | ||
| 260 |
_aUK : _bJohn Wiley & Sons Ltd, _c2015. |
||
| 300 | _aix, 522 p.; 23.3 cm. | ||
| 504 | _aIncludes index | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c6015 _d6015 |
||